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Compliance Manager (Evaluation)

Job Ref
Comp 3 and Comp 8
Hybrid with regular travel to Birmingham
£40,500 per annum
Full Time

More details

Compliance Manager (Evaluation)
Birmingham, West Midlands

Job Purpose

Working in Regulatory Delivery means translating our regulation into action and that industry understands and adheres to the legislation set out to protect the public’s interest. Based in the Compliance team, you will be responsible for testing licensees against the requirements of holding a GB gambling licence, raising standards across the industry and working across Regulatory Delivery on end-to-end casework so that consumers are protected.

The Benefits

- Salary of £40,500 per annum
- Civil service pension, with an employer contribution rate of 27%
- Flexible working
- Hybrid working with regular travel to Birmingham
- 26 days holiday, rising to 29 days after 2 years’ service, with the option to buy up to five days extra annual leave

Your Role

- It’s about teamwork: You will work primarily as part of our Compliance team to test the regulatory compliance of GB licensees and to raise standards, with a particular focus on online operators. The team plays a crucial role in the front line of the Commission and helps the department make sure policy is implemented effectively, that the industry is complying with relevant legislation and in developing new ways to regulate a continually changing landscape. You will collaborate with colleagues from other areas, particularly Enforcement and Licensing, to deliver an end-to-end outcome, contributing to the development of casework and where necessary, representing the GC in proceedings.
- It’s about assessments: You should be comfortable and confident in leading and conducting assessments of large and complex online and land-based businesses, coordinating and managing multiple engagements with licensees. It is essential that you have the drive to keep up to date with developments and trends in the tech and mobile environments and a willingness to adapt your working patterns to embrace these. You should be capable of leading, supporting and mentoring colleagues to conduct online assessments.
- It’s about projects: you should be able to lead cross-reg delivery multi-disciplinary teams and evaluate and present results with recommended actions.
- It’s about evaluation: you should be able to analyse and review data on the largest and most complex operators and be able to identify key areas of risk that should be assessed during compliance activity.
- It’s about support: you will be adaptable and flexible, capable of working across the whole regulatory delivery function to deliver multi-disciplinary outcomes and working to ensure consumer interests are at the heart of everything we do.
- It’s about expertise: advising a range of stakeholders about GB licensing requirements and representing and articulating the Compliance team’s approach and conduct in any proceedings.
- It’s about relationship building: acting as a contact for licensees and for colleagues across the GC
- It’s about making this a great place to work. You will role model our Ways of Working and will build capability, resources and confidence both within People Services and the organisation to make it a great place to work.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.

Person Specification


- You should have experience / knowledge of the principles of capturing and recording evidence for regulatory investigations.
- You should be adaptable and comfortable with change and the continual improvement that is required to be a successful risk-based regulator.
- You should be capable and confident in your understanding and use of technology – an early adopter of new tech hardware and solutions.
- You should have excellent interviewing and auditing skills and be capable of prioritising a busy workload.
- You should be able to produce clear, accurate and timely reports for senior management and you should have excellent letter-writing skills.
- You should show attention to detail in all your work but also be able to complete work, at pace, to tight deadlines.
- You should be a confident communicator in front of both internal and external audiences, including senior officers of large corporations and legal tribunals.
- You should be a strong team-player, capable of working with colleagues across the GC to achieve the right outcomes.
- You should be flexible and willing to support colleagues across the entirety of regulatory delivery.


- Experience within the public sector.

Our Ways of Working

Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.

Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.

Respectful: We recognise every colleague’s contribution.

We give each other timely constructive feedback. We all encourage challenge.

Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.

Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude.

About Us

Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.

The closing date for this role is 22nd July 2024.

PLEASE NOTE: Ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas at this time.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.

As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at the interview if the role you have applied for is on the Prohibited List.

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Governance, Gambling Commission, Victoria Square House, Victoria Square, Birmingham B2 4BP in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

So, if you’d like to join us as a Compliance Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.