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The role:
You will be working in the busy, dynamic, and welcoming Licensing department as part of a team of Regulatory Caseworkers. The team is responsible for assessing licences against the requirements of holding a GB licence and works to raise standards and ensure consumers are protected from gambling harm. You will be responsible for managing operator accounts and building relationships with those operators. You will assess licence applications, analysing a wide range of information to make evidence and risk-based decisions which are able to withstand challenge both internally and externally.
Our offer to you:
• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
Your responsibilities:
• It’s about delivering a service and protecting consumers: You will assess and proactively investigate licence applications, including company structures and financial information, to make evidence-led decisions about whether businesses/people are suitable to enter the GB gambling market.
• It’s about identifying issues: You will proactively manage operator accounts identifying and assessing risk escalating where necessary to ensure operators and individuals remain suitable to hold a licence. It is essential you have the drive to keep abreast of regulatory developments and internal procedures and policies.
• It’s about achieving outcomes: You will work with the wider Licensing team and make a significant operational contribution to the team’s performance, working at pace to deliver and achieve KPIs and meet service levels.
• It’s about teamwork: To make Licensing a great place to work you will work collaboratively with your colleagues, proactively offering to help and support others, achieve results’, and work effectively as a team while modelling the Commission’s Ways of Working.
The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.
What we’re looking for:
Essential criteria:
• Analytical and decision-making capability with experience of investigating company structures, including but not limited to financial and legal information.
• Able to effectively manage deadlines in a dynamic environment, including planning and organising personal work in line with licensing team priorities.
• Able to interpret legislation to provide advice and inform decision-making with attention to detail including experience of writing detailed case assessments, and letters which can contain complex information.
• Good negotiation and influencing skills, together with experience of building and managing effective stakeholder relationships through advice and engagement and excellent customer service.
Desirable criteria:
• Experience of working with regulatory processes, procedures, and legislation.
• An understanding of the gambling sector.
• Awareness of data protection and freedom of information principles.
• Experience of using a CRM system.
Your application:
We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.
To apply for this position, please see the Gambling Commission careers website.
The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your
personal skills, qualities and experience match the essential criteria for the role.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
The selection process for this vacancy will comprise of an interview consisting of competency and technical questions. To prepare for your interview please familiarise yourself with the STAR technique for answering interview questions.
The closing date for this role is midnight on Sunday 10th May 2026.
Interviews are expected to be held week commencing Monday 18th May 2026.
Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.