Regulatory Caseworker x 4

Job Ref
LIC1, 2, 3 and 13
c.£23,800 plus excellent benefits including Civil Service Pension
Full Time
37 hours a week

More details

Regulatory Caseworker x 4
Birmingham, West Midlands or Home-Based

About Us

Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.

We are currently looking for four Regulatory Caseworkers to join our team in Birmingham. We are offering these roles on either permanent, twelve month or seven month fixed term, contracts.

The Benefits

- Salary of c.£23,800 per annum (pro rata)
- Civil service pension
- Flexible working
- 26 days’ holiday (pro rata)
- Option to buy up to five days’ extra annual leave
- Additional benefits

Joining us means joining a dynamic, high profile sector and being at the cutting edge of regulation, where the work you do has a real impact on people’s lives.

It also means joining an organisation that is inclusive, that respects work-life balance and is completely dedicated to helping you achieve your full potential. Whether that’s through flexible working, really understanding how you work best or exposing you to real opportunities to challenge yourself, if you’re passionate about making your mark on the industry and on society, then we will help you do that.

The Role

As a Regulatory Caseworker, you will assess applications for gambling licences from individuals and organisations who wish to operate within the industry.

Taking an outcome-focused approach, you will proactively manage a caseload of operator accounts, building relationships and analysing a wide range of information to make evidence and risk-based decisions.

Specifically, you will:

- Assess and proactively investigate licence applications
- Proactively manage operator accounts identifying and assessing risk
- Escalate issues where necessary to ensure licensing requirements are met
- Keep abreast of regulatory developments and internal procedures and policies
- Work with the wider Licensing team and make a significant operational contribution to the team’s performance

About You

To be considered as a Regulatory Caseworker, you will need:

- Analytical and decision-making capability with experience of investigating company structures, including but not limited to, financial and legal information
- The ability to effectively manage deadlines in a dynamic environment, including planning and organising personal work in line with licensing team priorities
- The ability to interpret legislation to provide advice and inform decision-making with attention to detail, including experience of writing detailed case assessments and letters that can contain complex information
- Good negotiation and influencing skills, together with experience of building and managing effective stakeholder relationships through advice and engagement and excellent customer service
- Excellent numerical, written, and verbal skills and the ability to maintain accurate records
- Competency using multiple IT applications, including databases
- To be a team player who is inclusive and supportive, able to give and receive feedback where appropriate and welcomes the opportunity to learn and develop
- An adaptable approach and comfortable with change and the continual improvement that is required to be a successful risk-based regulator

Experience of working with regulatory processes, procedures, and legislation would be beneficial to your application. An understanding of the gambling sector would also be an advantage, as would awareness of data protection and freedom of information principles. Experience of using a CRM system would be equally desirable.

Other organisations may call this role Licensing Regulatory Caseworker, Regulatory Licensing Officer, Regulatory Licensing Account Co-ordinator, Applications Caseworker, or Licensing Applications Officer.

The closing date for applications is the 27th September 2021.

Interviews for this role will be held remotely via Microsoft Teams.

Please note, we are working towards a hybrid working model and are very open to discussing what will work for you.

We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.

So, if you’re seeking your next challenge as a Regulatory Caseworker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.