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Job title: Desktop Support Engineer
Department: Digital and Technology
Location: Predominantly Birmingham office with home working by prior agreement
Contract: Permanent
Hours: Full-time (37 hours per week) to provide Helpdesk cover from 8am-6pm on
working rota
Salary: £27,500 per annum
The role:
You will work with a multidisciplinary Information and Communication Technology (ICT) team in a fast-paced environment to deliver quality products that meet the organisational and user needs.
The team:
This team is responsible for the ongoing delivery of software and hardware to the organisation and its users. This is a fast-paced, evolving environment that enables smooth delivery of ICT solutions.
Our offer to you:
- Civil Service Pension, with 28.97% employer contribution
- 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
- Holiday purchase scheme (option to buy up to five extra days annual leave)
- Flexible working & family-friendly policies.
- Ergonomic, fully accessible office, very close to Birmingham New Street Station
- Open, collaborative and people-focused culture
Your responsibilities:
- Investigate and resolve 2nd line IT calls (software and hardware), offering technical assistance, keeping end users informed of progress and escalating major issues that affect the wider organisation
- Write and maintain ICT guidance ensuring that it is relevant and up to date for various audiences (ICT colleagues and Commission employees)
- Ensure that any ICT support carried out meets the operational requirements of the Commission and adheres to the Commission’s business continuity and security accreditation arrangements
- Work constructively to build effective relationships to reach mutually beneficial solutions whilst engaging with colleagues and stakeholders to resolve IT queries efficiently. You will also operate in an indirectly supervised environment where minor changes to ICT systems are made
- Work in a fast-paced, evolving environment and adopt a flexible approach to enable smooth delivery of ICT solutions
What we’re looking for:
Essential criteria:
- Able to provide administrative support and troubleshoot Windows 11 and IOS Operating Systems.
- Experience and working knowledge of supporting Microsoft Office 365 suite, SharePoint, OneDrive, Active Directory/AAD, Intune, Entra, Adobe Creative Cloud suite, IBM products, and other ICT software applications.
- Have demonstrable working experience of enrolling, administering, configuring and troubleshooting Microsoft Surface laptops, Apple iPhones and iPads.
- Able to manage and deliver a range of different duties in a fast-paced environment with conflicting deadlines and levels of priority effectively.
- Experience and working knowledge of ICT hardware including supporting, administering and maintaining Microsoft Surface Tablets and Surface Hubs through Microsoft Entra.
Desirable criteria:
- Awareness of emerging technology solutions and proactivity in sharing the potential benefits of technology developments across the team/organisation.
- Experience with Microsoft PowerShell scripting.
- Exposure to TOPDesk Incident Management System.
- Experience with Microsoft Purview
Your application:
We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.
To apply for this position, please see the Gambling Commission careers website.
The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.
Please see our candidate guidance for more information on appropriate and inappropriate use.
The selection process for this vacancy will comprise an in-person interview consisting of competency and technical questions. To prepare for your interview, please familiarise yourself with the STAR technique for answering interview questions.
The closing date for this role is midnight on Sunday 9th August 2026.
Interviews are expected to be held the week commencing 17th August 2026.
Please ensure you have the right to work in the UK before applying, as we are unable to provide visa sponsorship.
Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.
About us:
The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.
We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issue licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.
We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognised the Commission's international leadership in enhancing consumer protection through industry collaboration.
If you want to contribute to work that makes a meaningful difference and join an organisation that is a force for good, we would be delighted to receive your application.