Regulatory Manager – Licensing Department
Birmingham, West Midlands (with hybrid working)
Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.
The Licensing Department is the gatekeeper for entry into the GB gambling market. We are responsible for permitting and granting licences to individuals and organisations by ensuring that they uphold the licensing objectives, keep crime out of gambling, protect children and vulnerable people and ensure their operations are run fairly and openly.
We are currently looking for a Regulatory Manager to join our team in Birmingham on a permanent, full-time basis and aid in the management of the Licensing Department.
- Salary of c£39,000 per annum
- Civil service pension
- Flexible working
- Hybrid working
- City centre location with good transport links
- 26 days’ holiday and option to buy up to five days’ extra annual leave
Joining us means being part of a dynamic, high-profile sector and at the cutting edge of regulation, where the work you do has a real impact on people’s lived experiences.
It also means joining an organisation that is; inclusive, respectful of work-life balance and dedicated to helping you achieve your full potential. Whether that’s through flexible working, really understanding how you work best or providing opportunities to challenge yourself, if you’re passionate about making your mark on the industry and on society, then we will help you do that.
As a Regulatory Manager, you will play a vital role in the operational management of the Licensing team and resources.
Joining a small team, you will be responsible for the management of colleagues, using coaching and mentoring to enhance performance and the effective delivery of the Licensing’s work and resources.
You will also develop and use performance data and management information to monitor and manage performance against agreed KPIs and service levels.
Another key aspect of your role will be to work with colleagues across Regulatory Delivery to raise standards in the industry and ensure consumers are protected from gambling harm.
Your role will also involve:
- Planning and deploying resources
- Reviewing and assessing the quality of casework decisions
- Developing operational guidance notes and processes to deliver our work
- Leading and managing projects and continuous improvement initiatives
- Presenting at regulatory panel hearings
To be considered as a Regulatory Manager, you will need:
- Experience of risk management and undertaking quality assurance checks to ensure decisions manage and minimise risks to the licensing objectives
- Experience making risk-based and evidence-led decisions with the capability of interpreting complex business information, interpreting legislation, building on industry knowledge and keeping abreast of emerging trends and issues
- Experience creating training and development plans with the ability to deliver training
- Project management skills with experience of lean methodologies and implementing continuous improvement initiatives
- The ability to effectively manage colleagues
- The ability to draft and finalise comprehensive and accurate reports
- Excellent planning skills to deploy departmental resources to deliver business, regulatory delivery and organisation strategic priorities
The closing date for this role is 16th May 2022.
Other organisations may call this role Operations Manager, Business Manager, Administration Manager, Team Manager, Workstream Manager, or Assurance Manager.
We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at interview if the role you have applied for is on the Prohibited List.
Webrecruit and the Gambling Commission are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a new opportunity to make a difference in the gambling industry as a Regulatory Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.