Regulatory Caseworker (Licensing)
Birmingham, West Midlands (with hybrid working)
About Us
The Licensing Department is the gatekeeper for entry into the GB gambling market. We are responsible for permitting and granting licences to individuals and organisations by ensuring that they uphold the licensing objectives, keep crime out of gambling, protect children and vulnerable people and ensure their operations are run fairly and openly. We work closely with colleagues across the Gambling Commission to ensure knowledge and expertise is at the core of our decision-making. The Licensing Department is also responsible for generating a key element of the Gambling Commission’s income, therefore we must balance the importance of making the right decisions, to the right quality standards and within internal and external KPIs. Over recent years, our work has become more complex and demanding due to the increasing global nature of gambling businesses and the continued development and innovation within the gambling industry.
We are currently looking for four Regulatory Caseworkers to join our team in Birmingham, on a permanent basis.
The Benefits
- Salary of c£24,050 per annum
- Civil service pension
- Flexible working
- Hybrid working
- City centre location with good transport links
- 26 days’ holiday and option to buy up to five days’ extra annual leave
Joining us means being part of a dynamic, high-profile sector and at the cutting edge of regulation, where the work you do has a real impact on people’s lived experiences.
It also means joining an organisation that is; inclusive, respectful of work-life balance and dedicated to helping you achieve your full potential. Whether that’s through flexible working, really understanding how you work best or providing opportunities to challenge yourself, if you’re passionate about making your mark on the industry and on society, then we will help you do that.
Your Role
As a Regulatory Caseworker, you will be responsible for managing operator accounts and building relationships with those operators. You will assess licence applications, analysing a wide range of information to make evidence and risk-based decisions which are able to withstand challenge both internally and externally.
Your role will also involve:
- Assessing and proactively investigating licence applications, including company structures and financial information, to make evidence-led decisions about whether businesses/people are suitable to enter the GB gambling market
- Proactively manage operator accounts identifying and assessing risk, escalating where necessary, to ensure operators and individuals remain suitable to hold a licence. It is essential you have the drive to keep abreast of regulatory developments and internal procedures and policies
- Work with the wider Licensing team and make a significant operational contribution to the team’s performance, working at pace to deliver and achieve KPIs and meet service levels
- Work collaboratively with your colleagues, proactively offering to help and support others, achieve results’, and work effectively as a team while modelling the Commission’s Ways of Working.
About You
To be considered as a Regulatory Caseworker, you will need to evidence:
- Analytical and decision-making capability with the ability to interrogate financial and legal information.
- Able to effectively manage deadlines in a dynamic environment, including planning and organising personal work in line with licensing team priorities.
- Able to interpret legislation to provide advice and inform decision-making with attention to detail including experience of writing detailed case assessments, and letters which can contain complex information.
- Good negotiation and influencing skills, together with experience of building and managing effective stakeholder relationships through advice and engagement and excellent customer service.
- Excellent numerical, written, and verbal skills and the ability to maintain accurate records. Competent using multiple IT applications, including databases.
- A team player who is inclusive and supportive, able to give and receive feedback where appropriate and welcomes the opportunity to learn and develop.
- You should be adaptable and comfortable with change and the continual improvement that is required to be a successful risk-based regulator.
The closing date for this role is 20 May 2022.
We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at interview if the role you have applied for is on the Prohibited List.
Other organisations may call this role Licensing Regulatory Caseworker, Regulatory Licensing Officer, Regulatory Licensing Account Co-ordinator, Applications Caseworker, or Licensing Applications Officer.
So, if you can deliver at pace as a Regulatory Caseworker (Licensing), please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.